Hotel Training
Programme
Module One
1 to 25 of total 100 Checklists and Formats of Module One
Front Office Guidelines
Concierge Guidelines
Reservations Standards - Front Office Course
Guest Service Standards
Front Office Morning Shift Checklist
Front Office Evening Shift Checklist
Front Office Night Shift Checklist
Room Rates Classification
Front Office Daily Control Sheet
Credit Card Authorization Form
Group Reservation Form - Hotel Sales Training
Monthly Rooms Forecast Report
House Keeping Guidelines
House Keeping Telephone Skills
Guidelines for Checking Rooms
Cleaning Guest Room
Cleaning Guest Bathroom
Bed making
Cleaning Checked Out Room
Cleaning Vacant Room
Second Service of Guest Room
Evening /Turn down Service
Public Area Cleaning
Spring Cleaning
Guest Room Amenities Checklist
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